Minimum 5 or more years of telecommunications/voice experience in a contact center.Driving the roll-out of cloud management platforms, evaluates its performance and implements enhancements.Collaborating with Product Managers and Engineers to develop specifications for new cloud based products/services, applications and solutions.The Genesys Technical Support Specialist is responsible for designing, implementing & supporting all or part of the organization’s complex telecommunications infrastructure in line with pre-identified business needs and requirements.
We are seeking a Product Specialist - Genesys Support who will have the opportunity to use the latest technologies to create amazing, customer-focused experiences. Kitopi currently operates more than 100 kitchens across the UAE, KSA, Kuwait, Bahrain and Qatar with its tech-hub in Poland and its customer experience center in the UAE. In addition to on-demand meals cooked in our cloud kitchens, we also offer subscription-based meal plans and a first-of-its-kind virtual food court concept Mix ‘N’ Match. This is made possible thanks to our in-built, pioneering cloud kitchen technology 'SKOS' - a first-of-its-kind innovation in the world and our 3500+ Kitopians, who bring their best every day. We do this by providing services centered around (but not limited to) sourcing, preparing, producing, and packaging - working closely with our delivery partners to ensure a safe and quick delivery. We are enablers, partnering with brands to deliver food about you. Kitopi (pronounced: “Kee-Toh-Pee”) stands for Kitchen Utopia. Founded in 2018, our mission is to satisfy the world’s appetite.
We partner with and invest in restaurants and food concepts to help them expand beyond borders.